---
title: "FAQ"
url: https://gardenlife.au/faq/
date: 2020-02-10
modified: 2026-09-21
author: "Andrii"
canonical: https://gardenlife.au/faq/
---

# FAQ

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![](https://i0.wp.com/gardenlife.au/wp-content/uploads/2020/02/customer-service.png?resize=56%2C56&ssl=1)

## Ask Questions With Us

 If you have any questions please contact us we will answer your questions via email as
quickly as possible.
![](https://i0.wp.com/gardenlife.au/wp-content/uploads/2020/02/icon_faq1.png?resize=66%2C66&ssl=1)

### Price Related Questions

#### 1. How is the cost for garden work calculated?

Ours is an hourly based service. You pay only for the amount of time the gardeners spent at your property.

#### 2. What if the gardeners finish the job earlier than expected?

The cost will be reduced to match the time they spent on site.

#### 3. If you need more time than expected, can you stay and just finish the job?

Extending the time needed for completing the job is usually possible, but it depends on the schedule of the gardeners. In case the team isn’t available, a follow-up visit will be arranged.

#### 4. What are your payment options?

We accept credit, debit cards and cash.

![](https://i0.wp.com/gardenlife.au/wp-content/uploads/2020/02/icon_faq2.png?resize=66%2C66&ssl=1)

### Additional Services

#### 1. Do you offer planting services?

Yes, we can plant flowers, but in order to fully meet your expectations, it’s best if you supply the exact plants and planting materials. That or give us a two-day notice with a full list of the plants, exact colours, numbers, etc. You can always arrange an on-site visit from one of our landscaping surveyors as well.

#### 2. Can I book your gardening maintenance services on a regular basis?

Yes, you can. We are flexible and can arrange visits weekly, fortnightly, monthly, etc.

#### 3. Can the gardeners do something else for me, like attaching a fence panel or paint the garden door?

If provided with the right materials and equipment for the job, painting a small area is an option. For any repairs, we recommend using the services of a handyman or landscaping professional. You can always check with the gardeners, while on-site, what they can or cannot do.

![](https://i0.wp.com/gardenlife.au/wp-content/uploads/2020/02/icon_faq3.png?resize=66%2C66&ssl=1)

### Green Waste Disposal

#### 1. Is garden/green waste disposal included in the price?

Our gardening services include free disposal of 180 litres of green waste. In case the waste is more, the technicians will remove it for an additional fee.

#### 2. How much do you charge for additional waste disposal?

We charge 6 AUD per 90l bag of waste and a total of 90 AUD for disposing of a ton of green waste. This is recommended for extra-large gardens only and will save you a lot on waste disposal.

#### 3. Do I have any options if I don't want you to take the waste?

Yes – the technicians can put the green waste into your compost corner or load it into your green bin. Another option is for us to bag the green waste for the council to dispose of. We charge extra, only if 10 or more bags are being used. The price is 10 AUD per every 10 bags.

![](https://i0.wp.com/gardenlife.au/wp-content/uploads/2020/02/icon_faq4.png?resize=66%2C66&ssl=1)

### Other Service Related Info

#### 1. How can you know how long it will take? (Without you seeing the garden, first)

Our operators will give you a rough estimate over the phone. The given estimate is based on the condition and size of your garden. The best way to know for sure is to send us photos of your garden, in advance. That way the gardeners will come fully prepared and finish on time.

#### 2. Do I need two gardeners, can't I have just one?

For most jobs, one gardener is all you need. For larger properties or bigger jobs, we’ll send a two-person team so the work gets done efficiently in a single visit. Either way, you’ll get the same quality of care.

#### 3. Do you work on Sundays/Bank holidays?

Yes, we work on Sundays and public holidays as well. Please note that tree work needs to be booked on a weekday, as trimmer noise can disturb neighbours on Sundays.

#### 4. How can I schedule a service with you?

There are a few ways! You can call us, use our chat function, or fill in our “Get a Quote” form.